Privacy policy

We ask for your email address, and optionally your first name. We use them to send you the guide and follow-up training emails.

Your email is passed to Klaviyo, our email provider, who store it and send the emails on our behalf. Every email we send has an unsubscribe link, and unsubscribing stops all marketing email immediately.

We also store a one-way hash of your IP address — not the address itself — purely to stop the same person submitting the form hundreds of times. It cannot be reversed to identify you.

Payments are handled by Stripe. Your card details go directly to Stripe and never touch our servers. We keep a record of what you bought, your email address, and the amount, so we can give you access and handle refunds.

You do not need an account to buy. If you check out as a guest, we create one behind the scenes so your purchase has somewhere to live, and email you a link to set a password. You are free to ignore that — your download works either way.

If you start a checkout and enter your email address but do not finish paying, we may email you up to three reminders over the following few days. Each one has an unsubscribe link.

We keep what the course area needs to work: your name, your dog’s name and your profile photo if you add them, which lessons you have finished, where you stopped in each video, the notes you write on a lesson, and any review you leave.

We use your progress to send course emails: a reminder if you leave a module unfinished, and your certificate when you complete a course. Each one has an unsubscribe link.

Scout is the AI assistant on your dashboard. Every question you ask and every answer it gives is saved against your account, so we can apply question limits and review how Scout is answering. We keep them until you ask us to delete them.

Your question is sent to Anthropic, the company whose AI model writes the answer. Please do not put anything in a question that you would not want stored, such as health or payment details.

Some pages show recent activity, such as “Sarah just downloaded the Reactivity Guide”. These are real events from this site. We show a first name only — never a surname, an email address, or an amount.

If you would rather not appear, email us and we will exclude you.

We use a cookie to keep you signed in. That is required for the site to work and cannot be turned off while you are logged in.

Every page except our staff area also loads two measurement tools: the Meta Pixel (Facebook and Instagram) and Google Analytics. They set their own cookies and tell Meta and Google which pages you view and whether you buy, so we can see how the site is used and measure our advertising. Meta and Google may connect that activity to your account with them.

When you buy, our server also reports the sale to Meta: what you bought, the amount, and a one-way hash of your email address, which Meta can match only to an account that already uses the same email.

These tools load without asking first. To opt out, block third-party cookies or use a tracker blocker in your browser, switch off activity from other websites in your Facebook ad settings, or install Google’s Analytics opt-out browser add-on. The site works the same either way.

Only the services that make the site run: Supabase (database and login), Stripe (payments), Klaviyo (email), Bunny Stream (video hosting), Vercel (hosting), Anthropic (Scout’s answers), and Meta and Google (measurement and advertising, as described above). We do not sell your data, and we do not hand our customer list to anyone for their own marketing.

Purchase records are kept for seven years, because tax rules require it. Email subscribers are kept until you unsubscribe or ask to be deleted. Course progress, notes and Scout questions are kept for as long as you have an account, or until you ask us to delete them.

Under Canadian privacy law (PIPEDA) you can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Email info@k9academy.ca and we will action it within 30 days.

Deleting your data means losing access to anything you have bought, so we will confirm before doing it.

K9 Academy
338 Belsize Drive, Toronto, Ontario M4S 1N1
info@k9academy.ca